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Customer experience management
Written By Kevin Holt
Companies have a lot to gain by doing a better job of customer experience management, including the revenue gains driven by incremental sales from existing customers, revenue saved by lower churn (loss of customers), and new sales driven by word-of-mouth…
Benefits of Hiring a Business Consultant
Reading Time: 5 minutes
The pressures that small and medium-sized business owners face can be intense. Starting, taking over, or learning to manage a business is hard enough as it is, but such owners also often find themselves having to play the roles of VP Finance, Head of HR, Director of Sales, Marketing Specialist, and many more, all at once. With so many hats to wear, small business owners can quickly run out of capacity..
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